Introducing Flo-Service

16 August 2010

Flo-Mech understands response times are critical in the food industry, and this is reinforced with our 24-hour-a-day, 7-day a week emergency service

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Our dedicated team of technical support engineers are not only skilled in the maintenance and support of our own equipment but also have the skill set, experience and capability of maintaining a vast range of process and packaging equipment.

In addition to the typical mechanical and electrical qualifications required to allow them to carry out their roles, they are all registered with the Gas Safe Register and are also ACS approved.

Ninety-five per cent of the heaters and ovens we work on and support are gas fired, and therefore annual servicing is a legal requirement. Our service team can take the responsibility of managing all the service requirements, leaving you the customer to focus on your core business.

The team are all fully equipped to not only service, support and provide breakdown cover, but they also provide detailed reports that can outline any potential future issues and recommend improvements.

In addition to the standard hours worked, to meet some customers needs, we can provide out of normal hours working. There is also a 24 hour technical helpline to companies that have taken the option of a yearly maintenance programme.

From our head office in Peterborough we provide “worldwide” cover to many of our “blue chip” clients within the food industry and other associated industries.

Introducing the Team
All our engineers have a good detailed process background that allows them to not only maintain / repair / set-up process plant but also they have an understanding as to how the individual pieces of equipment inter relates with each other.

All the engineers are apprentice trained, in both electrical and mechanical disciplines, coming from different areas of the food industry, from packaging, process control, equipment installation, and commissioning. In addition to this, they are all confined space trained, food safety trained, and MEWP trained.

Commitment to our customers extends way beyond the sale / installation, we ensure our engineers are involved with every installation at an early stage, which ensures continued quality of support long after the installation is complete and signed off.

A comprehensive electronic service record is kept on file by our Service Co-ordinator and also on site, so all our engineers have access to modifications and enhancements that have been
carried out during the working life of the equipment, this ensures continuity for both our engineers and our customers’ engineers.

Flo-Mech Technical Support Portfolio
• Process heating systems inspected, serviced and any associated upgrades –
UK/EU/Worldwide

• Service and support on Flo-Mech and associated partners ranges of equipment

• Service and support on complete production lines – process through to finished goods

• Installation of heater/process safety systems and updating of existing systems to be compliant
to latest legislation

• Gas/fuel supply pipe work, design commissioning, testing and purging to current regulations

• Thermal insulation, installation, inspection and repairs

• Snack lines, installation, commissioning, service and repair

• Potato processing (including crisp) lines, installation, commissioning, service and repair

• Drying/baking lines, installation, commissioning, service and repair

• Roasting – nuts/coffee lines, installation, commissioning, service and repair

• Full support to energy efficiency upgrades from survey to implementation works

• Full post project/installation support of new and relocated equipment

• Support for engineering design work streams

For more information on our service department capabilities please contact Flo-Mech on
+44 (0) 1733 233 166 or visit our website www.flo-mech.com