Augmented reality app for Sine pump maintenance

24 February 2022

Watson-Marlow Fluid Technology Group (WMFTG) has launched the first in a series of augmented reality (AR) apps. Developed to enhance the customer experience and post-sales support for its products, the first app has been built for its Certa Sine pump.

The Certa AR app allows customers to easily identify the tools required for Certa Sine pump maintenance tasks while providing information and clear step-by-step visual guidance. By laying AR visual instructions over a customer’s own pump, the app aids customer understanding of a task, helping to save time that operators would previously have spent consulting written product manuals.

The app was developed in-house by WMFTG’s new Digital Transformation department. Head of Department, Matthew Thomas said: “The growth of this department demonstrates WMFTG’s continued commitment to the pursuit of creative and accessible customer focussed solutions. A game changer for how companies deliver customer solutions, our investment demonstrates our understanding of the pressures our customers face recruiting skilled workforce. There is a new generation of employees with the skills and preference to consume instructions using visual, digital technology and this app makes learning new skills much more accessible.

The Certa AR app is free to download from www.wmftg.com/en/news/certa-augmented-reality-app/