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Beefing up delivery operations with logistics software

15 December 2020

Aubrey Allen, a meat and artisan food product supplier, has adopted vehicle tracking and electronic proof of delivery software. 

The company has a fleet of vehicles delivering goods to catering establishments and customer homes across the UK.  With demand on the rise and ensuring quality of service at the forefront of its mind, Aubrey Allen saw the need to introduce a software solution to help plan and manage its delivery operation – it found a good solution with PODFather. The company is now in the process of eradicating paper tickets from its operation as it moves transport management, defect checks, vehicle tracking, automated customer notifications and proof of delivery over to the PODFather system.  

Aubrey Allen now uses PODFather to gather vehicle checks, track delivery vehicles, issue automated ETA notifications to customers and capture electronic proof of delivery photographs which are uploaded back to the office in real time.  Customer service teams now have full visibility of where orders are, as do customers, who use the tracking link provided in their ETA notification emails to check when their delivery is expected to arrive.

With drivers now using the PODFather smartphone app, the Aubrey Allen team, and its customers, have real-time visibility of all vehicle movements and delivery drop times.  

Commenting on the system, Jonathan Highfield, purchasing manager at Aubrey Allen, said:  “As our offering has grown, with the introduction of artisan cheese, other products and a home delivery service, we have seen the need to move away from what was historically a paper-based delivery management process. With PODFather we can share our routes with drivers via the app, which we have running on Android smartphones. Having a cloud-based back office system and the driver app gives us full time visibility of what’s going on across our operation and our customers love the ETA functionality that the system has introduced to our operation.”


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