Seeing the benefit of connectivity to keep packaging lines moving

17 April 2020

Proseal, a provider of a range of tray sealing solutions, has reported an increased uptake of its remote monitoring facilities to diagnose and predict system faults.

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“Proseal’s 24/7 telephone service and support is proving particularly helpful to customers during the current high production demands and the necessity for social distancing,” said Rick Tindall, service manager at Proseal UK. The company’s customer service offerings include a multi-disciplined team of service engineers who are available by telephone 24-hours a day to support customers, troubleshoot, diagnose any issues and dispatch spare parts for its range where required.

Many end-users are now really starting to see the benefits of the additional connectivity that is offered with Proseal’s tray sealing solutions. Ugrading machinery to have an internet gateway installed allows Proseal engineers to remotely dial into the machine while speaking with on-site engineers to help diagnose any faults. This is resulting in minimised disruption to production, with the ambition of saving both the customer’s time and money, avoiding any unnecessary site visits and offering additional peace of mind.

Such connectivity also allows for the utilisation of ProVision, Proseal’s online Overall Equipment Effectiveness (OEE) and downtime analyser. This enables the Proseal service team to help equipment users spot any evolving machine problems through key indicators delivered by the software’s analytics. Not only does this provide a prediction of downtime but when the equipment does need attention there is historic data that describes the chain of events prior to a stoppage. In this way the cause of the stoppage is clearly defined.

“Proseal remains focused on the needs of our customers, making every effort to continue to deliver and support our products to the extent that it is legally permitted and safe for both our customers and our own employees,” continued Tindall. “We are observing all government recommended protocols regarding travel, self-quarantines, and managing access to our facilities in order to support worldwide efforts to contain the spread of the COVID-19 virus.”