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Kellogg Company Adopts xMatters Cloud IT Communications Solution for Enterprise IT Business Operations Overhaul

08 May 2015

xMatters, inc., a leader in communication-enabled business processes, has announced that Kellogg Company has adopted the xMatters On-Demand cloud IT communications solution as a strategic part of its enterprise-wide IT infrastructure redesign.

Kellogg relies on the intelligent xMatters communications layer to solve the IT communications and alerting challenges associated with the company’s recent redesign by making distributed IT teams more social, more collaborative and ultimately more efficient.

With innovation at the core of the business, and improving IT efficiency next in line, Kellogg set out to revamp its IT infrastructure by becoming a hybrid cloud-computing environment. In this renovation, Kellogg’s IT department expanded its overall IT environment, including implementing a more modern, multi-tiered monitoring solution from ScienceLogic deployed to gain more granular insight into their entire solution stack down to the application level. This in-depth visibility resulted in an exponential increase in the number of managed and monitored devices from 1,100 to more than 8,000 – in turn increasing the already overwhelming number of alerts received by the IT department, and increasing the number of people required to become involved in the event of an IT issue and disruption to the business. 

With the xMatters On-Demand cloud communications layer in place, in the event of an incident, the technology automatically pinpoints and alerts the required individual/s or IT teams and external service providers needed to coordinate and collaborate to quickly produce a resolution to rectify the issue. Whether it be assigning a ticket, setting up an instant conference bridge or escalating communications in alignment with pre-defined processes, xMatters facilitates two-way communications to the relevant internal IT teams and external service providers responsible for a rapid resolution. 

Customers around the globe who are utilising xMatters’ intelligent IT communications are able to run their operations more smoothly, economically and also accurately, making businesses more effective, more agile and more competitive. xMatters customers and partners include Fortune 1000 companies and enterprises across a variety of markets, including healthcare, retail, telecommunications and more. 
“After first coming across xMatters, I thought it was a very futuristic, forward-thinking company that was destined for great things. Now, after being an xMatters customer, I know from first-hand experience,” said Stover McIlwain, senior director, IT infrastructure engineering for Kellogg Company. “At Kellogg, we found a great partner with xMatters as they truly are a model vendor for us, not just in the IT operations management space, but in infrastructure as a whole. With their continued technology evolution and a powerful cloud solution, we look forward to strengthening our partnership with xMatters even further, as well as having more opportunities to experience the company’s latest innovations.”

“Kellogg’s partnership with xMatters has been an experience I wish all vendors could provide; it is a match made in heaven,” said Brian J. Amaro, senior architect, monitoring for Kellogg Company. “There is truly never a problem with the solution – it is one part of our IT infrastructure that I never have to worry about – I know it is working. As Kellogg works to revolutionise the company’s IT business operations, we’re excited to expand our relationship with xMatters, and are thrilled the On-Demand cloud solution will be the technology at the foundation.”

“Today’s IT departments require more granular and modern monitoring tools for complete visibility into each and every distributed IT environment due to the fact that problem isolation and root cause analysis in the IT stack are becoming more and more difficult. However, more granular reporting of more IT environments causes an exponential increase of alerts received by the IT department, causing those alerts that require immediate attention to fall through the cracks. At xMatters, we’re working to cure the problem of alert fatigue with our intelligent communications solution, alerting only those individual IT teams responsible for the technologies under fire, and helping them connect faster and work together better to solve IT issues quicker,” said Troy McAlpin, CEO of xMatters. “We’re thrilled to be doing just that with Kellogg, and are thrilled our cloud technology is contributing to the continued innovation for one of the most recognisable brands in the world.”

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