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JBT strengthens UK customer service team

07 May 2015

From left to right: Jaspal Rehal, David Wardle, Stewart Linford, David Johansson, Max Sneddon, Gavin O’Malley
From left to right: Jaspal Rehal, David Wardle, Stewart Linford, David Johansson, Max Sneddon, Gavin O’Malley

JBT has expanded its UK customer service division by recruiting five additional engineers at its Broxburn site to support its continually expanding range of freezing and cooking equipment, and increase responsiveness to customer requests.

Gavin O’Malley, Jaspal Rehal, David Johansson, Max Sneddon and Dave Wardle increase the company’s customer service team from eight to 13, and have been carefully selected to ensure JBT is well placed to efficiently address customer requirements across all its product lines.

JBT brands include the world-leading Frigoscandia freezing and chilling systems, the Double D range of high impingement continuous protein ovens and searer/grill-markers, the Stein range of coating and frying equipment, Formcook contact and combi cookers, and DSI slicing and portioning systems.

Jaspal Rehal and Gavin O’Malley are both certified Gas Safe field service engineers. Jaspal was previously an engineer and site supervisor for Solar Energy Warehouse and will be based in Birmingham. Gavin was previously a sub-contractor to British Gas and EON and will be based in Leeds.

David Johansson, Max Sneddon and Dave Wardle are service co-ordinators and will be both office and field-based. Max was previously European technical sales manager for Unitherm Food Systems in Oklahoma, and Foodmek in Scotland. Dave Wardle has come from ICM Ltd where he was installing and maintaining Frigoscandia freezers and will be based in Grimsby. David Johansson joins the UK team from JBT’s European headquarters in Helsingborg, Sweden, where he gained extensive global experience with the Frigoscandia brand.

Stewart Linford, JBT’s west region customer service manager, said: “At JBT we recognise that providing first-rate customer service and support is crucial for our customers’ success.  We’ve carefully selected the new engineers as they have impressive credentials, complementary skills and relevant experience. As sales of JBT equipment increase, we need to ensure that our level of technical support matches this. The team has received intensive technical training and will enable us to significantly increase responsiveness to customer repairs and maintenance requests across all our product lines, anywhere in the UK.”


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