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Elmo Rietschle kicks downtime into touch with industry-first six-year warranty

20 April 2015

Vacuum and pressure manufacturer Elmo Rietschle, part of the Gardner Denver Group, has launched a free, industry-first, six-year warranty, available on all new and existing rotary vane vacuum pumps.

Called ‘Assure’, the new scheme offers improved reliability and performance for customers keen to maximise their return on investment by reducing the likelihood of equipment downtime.

To qualify for the full, six-year warranty, customers must take out an Assure service agreement and register the machine with their local Elmo Rietschle authorised distributor upon purchasing the pump.

The warranty also covers existing machines already in the field. Any machines manufactured before January 2012 can still qualify for the extended warranty, but firstly, the pump must be booked into the company’s UK service centre before arranging Assure cover.

The agreement is tailored to suit customer’s needs, ranging from two to six years’ cover and includes simple fault finding and repairs to a full preventative maintenance programme.

Elmo Rietschle has a network of over 100 qualified engineers, UK-wide, that specialise in a range of on-site repair and maintenance services for vacuum products and applications. In addition, the company operates a professional service centre, should a pump require a more comprehensive overhaul during the warranty period.

This is supported with an extensive hire fleet of machines that can be loaned to site during any repair or remedial work.

Commenting on the launch, Gareth Topping, UK and Ireland sales manager for Elmo Rietschle, said: “Our new Assure warranty programme provides customers with improved reliability and better cost of ownership as their Elmo Rietschle vacuum system will be protected for longer than the typical, industry-standard, twelve month warranty.

“The warranty also ensures that if there are service issues, the machine will be repaired and returned to the customer in a like-new condition, at no extra cost to the customer, for complete peace of mind.

“Our UK professional service centre only uses genuine spare parts when repairing machines, which gives optimal performance throughout the vacuum pump’s life.

“We want to help the industry ‘kick downtime in to touch’ so every customer that takes out as Assure service agreement with one of our partnered distributors will also receive a free rugby ball.”

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