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Brammer’s cross-channel dash for customer in need

21 September 2010

Brammer has come to the aid of material manufacturing group Crown Bevcan by transporting much-needed equipment via taxi from France to the company’s Leicester base overnight to keep production running

When Crown Bevcan, based in Braunstone, Leicester, had problems with its production line during an evening, the company contacted Brammer’s Leicester branch manager Christie Weaving at her home, with an urgent request for bearings. However, the shaft system also broke down the same evening, leaving Crown Bevcan with a potential crisis on their hands.

As well as arranging urgent supply of the required bearings, Christie Weaving immediately organised a taxi from the UK to meet a French taxi bringing a replacement shaft – made to order for the canning industry and so not readily available form another source - from Crown Bevcan’s site at Custines, near Nancy in eastern France.

The two taxi drivers met at 3:00am French time to exchange the parts at Calais, as well as exchanging their telephone numbers to share details and reminisce on their unique adventure. Meanwhile Christie Weaving remained in contact with the UK driver throughout the night by text to ensure the rendezvous had gone according to plan.

What could have been a major crisis for the company was in fact fully resolved in less than 12 hours, with all parts reaching Braunstone by 8:30am the following morning.

Paul Reeves, beverage mechanical engineer at Crown Bevcan, highlighted the fact that: “Once again Brammer have pulled out all the stops to ensure that our line is up and running as quickly as possible” and thanked Brammer for the “exemplary service” they gave.

Christie Weaving added: “We enjoy an excellent relationship with Crown Bevcan and were only too happy to go the extra mile to ensure they got the parts they needed to keep their production line running. It just shows the lengths to which Brammer is prepared to go to for its customers.”


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