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For Britannia Heatex, Bosch Rexroth has the whole solution

29 January 2010

With its innovative new heat exchanger finning machines destined for global markets, Britannia Heatex needed to be sure of worldwide availability and support for all key components used in the machines

In addition, the components had to combine performance and reliability with competitive pricing. The company found that standardising on Bosch Rexroth products was the most effective way of meeting these requirements.

"We knew there was substantial demand for these machines from companies all over the world," said Andy Price, engineering manager at Britannia Heatex, "and we realised this meant we'd have to modify the design we had used for our in-house machines so the new versions would be easy to service and support, wherever they ended up. With this in mind, when we started evaluating component suppliers, we looked carefully at how they could help us achieve this.

"Using Bosch Rexroth products for every major function on our new finning machines undoubtedly simplified the design work," said Andy Price, "and the company's engineering team provided excellent support at every stage of the project. The team members were readily accessible and, whenever we had questions they quickly provided us with detailed and reliable answers. However, there were many more important benefits.

"For example, all products we used are readily available on short deliveries and at competitive prices. And that's not just true in the UK - the products are available around the world, as is service and support from the Bosch Rexroth organisation. This made it possible for us to offer a worldwide extended warranty, covering both parts and labour, on our machines. That's very appealing for our overseas customers, and will undoubtedly help us to sell more machines.

"It is, of course, very comforting for us and for our customers to know that we can rely on worldwide support from Bosch Rexroth," continued Price, "but experience to date suggests that it's unlikely to be needed! We're delighted with the results delivered by the company's products, which are making a major contribution to the success and appeal of our new machines."

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