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Service offering for weighing equipment promises up to 99% uptime

30 May 2017

Avery Weigh-Tronix has introduced a new range of service cover packages for its weighing equipment. Uptime Select is said to offer 99% operational uptime and all-inclusive service cover. 

Designed to safeguard operational weighing performance, Uptime Select spans routine preventative maintenance, recalibration, reverification, emergency call out and product repair or replacement.

For business-critical equipment, Care Total agreements are said to offer the assurance of up to 99% uptime through fully-inclusive service and maintenance cover – a promise backed by a proportional refund of the annual premium if the agreed service level is not met. For other equipment, Care agreements offer 8-hour/next-day response and market-leading comprehensive cover. All customers are assigned a named team of engineers, ensuring detailed operational familiarity and service continuity.

Deploying 150 engineers, a 24-hour National Response Centre will co-ordinate field service calls. Any UK postcode sits within 26 minutes’ travelling time of a qualified engineer, whilst the UK’s largest fleet of ten strategically-placed weighbridge test units ensures reverification equipment is typically less than an hour away. 

Commenting on the announcement, Paul Hines, Innovation Director at Avery Weigh-Tronix, said: “Our new Uptime Select offer is a radical shift for the industry.  We spoke to our customers and designed a solution which reflects what they really want and need from service agreements. Avery Weigh-Tronix has swept away the complexity and confusion associated with traditional service contracts. Our new products are completely transparent: customers can see instantly what is and is not included, and what (if anything) may be chargeable.”


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