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Remote monitoring for weighing and packaging lines

28 November 2016

Ishida Europe has introduced a remote customer care software solution which enables food manufacturers and packers to operate their lines to maximum performance and efficiency, and helps avoid unnecessary downtime. 

The Ishida Sentinel software connects compatible Ishida machines, anywhere in the world, to a central system manned by Ishida engineers to provide complete monitoring of machines, however widely distributed, with Ishida experts on hand to identify and rectify any emerging faults or rectifying poor performance.  

A number of different Sentinel pack options are available. Customers can mix and match services to meet their needs. In addition to the monitoring and reporting pack, a variety of intervention options are available. For example, it is possible to select live performance monitoring, with Ishida engineers keeping a continual check on line performance and ensuring maximum uptime. 

Further, the Ishida Sentinel Web Client facility provides instant access from any Smart phone, tablet, laptop or PC worldwide so that machine operation can be monitored and assessed at any time or place.

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